As you can tell from previous posts I am wholeheartedly trying to build up my fledgling business. I am finding opportunities to connect with many other small business owners via Yahoo groups, but have not yet had enormous success with any site but Ebay.
HOWEVER, I am choosing to eliminate my sales site on Ebay because of the gross ignorance of their newest feedback policy. I have had an excellent FB rating until this new change in policy in which sellers can now NOT leave anything but positive feedback for buyers. Which is ridiculous to begin with because not every transaction is going to be positive, period.
The situation that has occured is that a buyer decided to use blackmail, she emailed me requesting that I refund her money to her even though her package was delivered per physical documentation I have in my possession from USPS, stating that if she was not refunded entirely she would leave negative feedback for me which in essence hurts my future business.
I refused to refund her transaction and reported her to Ebay with copies of her emails and the signature delivery confirmation, and received an email back today stating that they could not remove her negative feedback because it didn't fit the guidelines for removal, but that they would talk to her about her emails to me. What the heck???!!!! That basically says we really don't care that she is using threats as long as we get our fees. So my current store on Ebay: Showers of Fun, will be closing shop shortly. I am already eliminating sales, and marking down merchandise that I am unable to relist on the new Etsy shop.
I will not allow a large corporation like Ebay to ruin my business opportunities in their greed. Shame shame shame on you Ebay, I really really hope you have run yourself out of business. Feel free to comment!
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